EXL
Comprehensive Managed Services - Fusion Finance, SCM, Manufacturing, EPM
Team Members
Years Ongoing
Uptime
Enhancements/Year
The Challenge
EXL required comprehensive managed services for their Oracle Fusion environment covering Finance, SCM, Manufacturing, and EPM modules with 24/7 support capabilities.
As a global business process outsourcing leader, EXL needed a dedicated team to ensure continuous system availability, rapid issue resolution, and ongoing enhancements supporting their global operations.
Our Solution
17-Member Support Team
Dedicated specialists across Finance, SCM, Manufacturing, and EPM providing comprehensive module coverage.
24/7 Incident Management
Round-the-clock incident management with under 4-hour resolution times.
Continuous Enhancements
50+ enhancements annually, continuously improving system functionality and adapting to business needs.
Performance Monitoring & Reviews
Proactive monitoring with monthly business reviews ensuring optimal system health.
Results & Impact
3+ years of successful ongoing partnership
99.9% system uptime maintained consistently
Under 4 hours average incident resolution time
50+ enhancements delivered annually
Comprehensive coverage across all Fusion modules
Proactive support minimizing business disruption
Technology Stack
